Airbnb has grown quickly over the last several years, but there are still parts of its marketplace that are difficult to navigate.
Due to the nature of peer-to-peer rentals, guests never really know what to expect before stepping into a space that they’re renting. Meanwhile hosts have to worry about stuff like key handoff, cleaning, and the like, and many aren’t sure how they should price their listings.
A startup called Pillow (formerly Airenvy) thinks that it can help hosts address common issues, while also standardizing the experience for guests. To do so, the company has raised $2.65 million in funding to expand.
Currently available in San Francisco, Los Angeles, and Napa, Pillow seeks to reduce the friction that comes in hosting and in renting out a space on short-term rental platforms like Airbnb, VRBO, and HomeAway. On the host side, the company does a lot of the hard work related to things like cleaning, changing sheets, key handoff, and other ‘concierge’-type services that hosts might not be around to do.