Twitter sucks at dealing with trolls and CEO says it’s all his fault


Dick Costolo knows Twitter has a problem with abuse and trolls and says it’s entirely his fault.

That’s according to a memo the CEO reportedly sent to employees earlier this week in which he accepts responsibility for the problems and promises changes are on the way.

The Verge got ahold of two emails, reportedly sent to Twitter employees by Costolo, in which the CEO says he accepts personal responsibility for the problems.

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How Entrepreneurship Has Been Turned Into ‘Airbrushed Reality’

There is an increasingly disturbing trend in the media of idealizing entrepreneurship and the entrepreneur. Everyone seems to want to be an entrepreneur these days. Entrepreneurs make good media subjects. There is compelling existential drama in the God-like process of women and men who attempt to create something out of nothing. It’s sexy. Look no further than the popularity of Shark Tank.

I think a lot of the popular frisson around the idea of entrepreneurship has to do with how people feel increasingly powerless to affect their world. As the traditional institutions of meaning, like family, faith, culture, etc., continue to lose their society-binding authority, people long for a new source of dignity, freedom, and centering.

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4 social trends affecting the dynamics of learning in the workplace

Many of us remember a time when Internet access was a privilege; now, however, access to the Internet is believed to be a basic human right by 83% of global users.

Access to a global network of information has become something we can’t live without. The Internet enables us to be more self-sufficient — and yet more dependent at the same time.

Smartphones are like security blankets, with 65% of digital natives reporting that they carry their devices from room to room with them. We feel safer knowing we have access at our fingertips to any information or people we need. We don’t need to know it all; our phone does.

In a Pew Research social networking study, 72% of adults online reported that they use social media. In fact, use of all social platforms has dramatically increased since 2012.

Technology has not only changed how we consume information, it’s also defining how we learn. Companies will need to rethink how their employees are taught new skills in light of the ideals of the changing workforce.

Here are a few trends transforming learning in the workplace.

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The SocialRank Index Shows Companies How They Stack Up On Social Media

Social media analytics startup SocialRank released a new tool earlier today called the SocialRank Index — aimed at tracking and aggregating the performance of the biggest brands in the world.

This seems like a natural evolution of SocialRank, which started out as a side projectfor identifying your “most valuable follower.” Not surprisingly, it expanded with new data points and filters, though the main buckets are still valuable, engaged, and “best” followers. (The last category being a combination of the other two.) It also developed features to show users the same data about their competitors.

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How Retailers Like Apple Mess With Our Senses to Boost Sales (Infographic)

The best ads and sales tactics — the ones that move us to get up, go out and buy something — are a feast for the senses. And that’s no accident. It’s a ploy, in every sense.

Retailers, and the marketers who promote them, are master manipulators. They toy with our delicate senses — smell, sight, hearing, taste and touch — to have their way with us, all the way to the checkout.

While sight is typically the strongest draw for consumers (specifically the sight of color, especially red), smell is also a powerful lure, a fact that’s not lost on brick-and-mortar retailers. For example, Bloomingdales pumps different scents into different sections of its department stores to enhance the shopping experience — and, more importantly, sales. The tropical scent of coconut wafts in its swimwear section, the gentle aroma of baby powder in infant wear and the sweet bouquet of lilac in lingerie.

Apple is more touchy-feely. The iconic computer giant displays sample products in clever, carefully plotted ways that tempt shoppers to reach out and play with them. Before each meticulously uncluttered Apple store opens, employees tilt Macbook screens open to a seductive perfect viewing angle of 70 degrees. It’s not a coincidence. It’s an effective sales tactic or Apple wouldn’t bother.

Meanwhile, studies show that offering customers a soft, cozy chair to kick back in can improve negotiations in ways that favor retailers. Comfort is key to establishing brand trust and brand trust often leads to sales.

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Daymond John on Mark Cuban and the Secrets of ‘Shark Tank’

Besides being a showcase for the next generation of tech gadgets, the International Consumer Electronics Show in Las Vegas is, in its way, a mass celebration of entrepreneurship. And no one there this week represents that spirit as well–or as stylishly–as Daymond John. The Fubu founder and co-star of Shark Tank was on hand to promote the newest products from Moguls Mobile, his line of cell phone accessories.

If the throng surrounding booth 6306 is any indication, he’s going to have little difficulty selling them.

In an exclusive interview with Inc. at CES, John–who also is working on a book called The Power of Broke (due out next year)–talked about his tips for finding a market for your product, his favorite Shark Tank pitches, and which of his fellow sharks is universally regarded as the craziest. (His answer will likely surprise you.) Here’s what he had to say about practically every subject under the Nevada sun.

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Twitter Plans To Increase Revenue With Ads On Publisher’s Apps

Twitter reportedly has a new advertising strategy – sell ads within third-party apps. According to the Wall Street Journal, the social media network revealed the new plan to expand advertising revenue during a presentation at CES.

“Advertisers and agency executives said that was a big focus of Twitter’s pitch during CES this week,” writes the WSJ. “The company wants to be able to eventually make the claim that it delivers the ‘largest daily audience online.’”

According to a person who spoke to the WSJ about the matter, “The social media company is planning to sell ads within streams of tweets on other publishers’ apps and websites.”

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